Privacy Policy

At Frasier Collective (hereinafter referred to as “the Agency,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa.

1. Information We Collect

We may collect and process the following types of personal information:

Usage Data: We collect information about how you interact with our website, including IP addresses, browser types, pages visited, and time spent on each page. This information is gathered through cookies and similar tracking technologies.An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Personal Identifiable Information (PII): This includes your name, email address, phone number, and any other details you provide when you contact us or engage our services.

Business Information: This may include your company name, position, and any relevant information necessary for providing our services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Compliance: To comply with legal obligations and protect our rights.

Service Delivery: To provide and manage our design and marketing services to you.

Communication: To communicate with you regarding your inquiries, project updates, and other relevant information related to our services.

Marketing: To send you promotional materials, newsletters, and other information that may be of interest to you, with your consent where required by law.

Website Improvement: To analyze user behavior and improve our website and services based on your feedback and usage patterns.

3. Legal Basis for Processing Personal Information

We will process your personal information based on one or more of the following legal bases:

Legitimate Interests: Where processing is necessary for our legitimate interests, provided that such interests do not override your rights and interests.

Consent: Where you have given consent for us to process your information for specific purposes.

Contractual Necessity: Where processing is necessary for the performance of a contract with you.

Legal Obligation: Where we are required to comply with a legal obligation.

4. Disclosure of Your Information

We may share your personal information with:

Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Service Providers: Third-party vendors, consultants, or service providers who assist us in providing our services, subject to strict confidentiality obligations.

Legal Authorities: Regulatory authorities, law enforcement agencies, or other third parties as required by law or to protect our rights.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. This includes implementing appropriate technical and organizational security measures.

6. Your Rights

ou have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You may request that we correct any inaccuracies in your personal information.
  • Deletion: You have the right to request the deletion of your personal information under certain circumstances.
  • Objection: You may object to the processing of your personal information based on legitimate interests.

To exercise any of these rights, please contact us using the contact information provided below.

7. Cookies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files placed on your device that help us analyze website traffic and improve our services. You can manage your cookie preferences through your browser settings.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes via email or through a notice on our website. Your continued use of our services after any changes indicates your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: