Frasier Collective Billing Policy

Effective Date: 15 January 2025
Last Updated: 30 May 2025

This Billing Policy outlines the payment terms, invoicing procedures, and conditions applicable to all clients working with Frasier Collective. By engaging with our services, clients agree to abide by the terms stated herein.

GENERAL BILLING TERMS

  1. All invoices are issued in South African Rand (ZAR) and are payable via EFT unless otherwise agreed.
  2. Quotes provided are valid for 14 days unless stated otherwise.
  3. Work will not commence without a deposit or full upfront payment, depending on the service type.
  4. All invoices are due upon receipt unless otherwise stated.
  5. Late payments may result in project delays, service suspensions, or a late fee of 5% per 7-day period overdue.
  6. Clients are responsible for providing accurate billing information. Failure to do so may result in delays.
  7. Frasier Collective reserves the right to charge an administrative fee for repeated late payments or reissuing documents.

FOR QUOTES AND/OR INVOICES: ONCE-OFF PROJECTS

DISCLAIMER: This section of the Billing Policy is only applicable to Once-Off Project Clients.

  1. A 50% deposit is required to secure the booking and initiate work.
  2. This is a quote, not a final invoice. The total cost may vary based on the final number of hours spent on the project. Any additional hours required beyond the initial quote will be billed at the agreed hourly rate.
  3. Payment for any additional services (e.g., extra revisions) will be billed separately and added to the final invoice.
  4. The remaining 50% payment is due upon project completion and before the final files are released.
  5. Cancellations made after the deposit is paid will result in forfeiture of the deposit as a cancellation fee.
  6. Prices are subject to change with prior notice. By proceeding with the project, you confirm acceptance of these terms.
  7. If the quoted hours are exceeded and work continues with your approval, all additional time will be billed accordingly.
  8. If the outstanding balance, including additional hours, exceeds R10,000, the account must be settled in full before further work continues.
  9. Delays caused by client inaction (e.g., delayed approvals or missing content) may result in timeline extensions and adjusted billing.

FOR RETAINER INVOICES & QUOTES

DISCLAIMER: This section of the Billing Policy is only applicable to Retainer Clients.

  1. Full payment is required at the start of each month for your selected package.
  2. Any work exceeding the allocated retainer hours will be billed at the agreed additional hourly rate, invoiced monthly, and payable within seven (7) days.
  3. Cancellations must be made 30 days in advance, and:
    • Termination within the first 3 months requires payment of the full remaining contract balance within thirty (30) days.
    • Termination after six (6) months incurs a cancellation fee equivalent to one full month’s retainer.
  4. Payment for additional services (e.g., extra revisions, logo redraws, urgent requests) will be billed separately.
  5. Prices may change with thirty (30) days’ written notice, and continued use of services confirms acceptance of these terms.
  6. Unused retainer hours do not roll over into the following month unless explicitly agreed upon in writing.
  7. Clients will receive a monthly activity summary upon request.
  8. Frasier Collective reserves the right to pause services for accounts that are more than 7 days overdue.
  9. Late payments will incur an interest fee of 2% per month, or the maximum allowable rate under the National Credit Act (NCA), whichever is lower.
  10. Frasier Collective may adjust service rates or offerings with thirty (30) days’ notice.
  11. Refunds are not available once work has commenced, but concerns may be raised within 10 days of delivery for resolution.

ADDITIONAL NOTES

  • Clients will receive a breakdown of work hours and service logs on request.
  • Invoices for additional hours or services are due within 7 days of issuance.
  • Frasier Collective reserves the right to withhold final deliverables or suspend ongoing services until outstanding invoices are settled.
  • Any disputes regarding invoices must be raised within 5 business days of receiving the invoice.

POLICY DISCLAIMER

This billing policy is subject to change at Frasier Collective’s discretion. Significant changes to pricing or service terms for retainer clients will be communicated with at least 30 days’ notice. For all other updates, changes may be implemented without prior notice. Continued use of Frasier Collective’s services after any updates will constitute acceptance of the revised terms. This billing policy is subject to change. Any updates will be communicated via email or formal notice and will take effect 30 days after notification. Continued use of Frasier Collective’s services after such changes will constitute acceptance of the revised terms.

For questions regarding this policy, billing terms, or custom packages, clients may contact:

Frasier Collective Accounts

Email Accounts

Or speak to your representative.